5 features of Cloud PBX that are most commonly used by businesses
Cloud PBX systems are gaining immense popularity among businesses due to their wide range of...
9 min read
Managing business calls should be simple, but how often have you wasted time dialing feature codes or switching between systems just to send a follow-up email?
If this sounds familiar, the updates arriving in December 2025 are about to change your game.
Our Cloud PBX is getting three new features designed for teams that need speed and efficiency: one-click call parking, automated follow-up emails, and a real-time panel to monitor all active calls.
Let's explore each one and see how they can boost your team's productivity.
1. One-Click Call Parking: No More Manual Codes
One of the most repetitive tasks in any phone system is call parking, the feature that lets you “hold” a call so another team member can pick it up. Traditionally, this meant memorizing feature codes or specific extensions.
Now, the process is far more intuitive. With the new one-click call park feature, users can park calls directly from the call screen, either choosing a system-assigned slot or selecting a specific extension.
This streamlined experience is available across all Linkus UC clients, including desktop, web, and mobile versions, as well as the Chrome extension and native integrations with Microsoft Teams and Dynamics 365.
What does this mean in practice? Fewer workflow interruptions and time saved on every call. According to Gartner, organizations can lower operational costs by 30% by combining automation technologies with redesigned processes, making even small workflow improvements add up to significant gains.
2. Call Follow-Up by Email: Automated and Effortless
After ending an important call, what's the next step? Usually, logging information in a spreadsheet, manually copying data, and opening your email provider to send a summary to a client or colleague. This fragmented process eats up time and increases the risk of errors.
The new call follow-up by email feature solves this problem seamlessly. Using the standard Mailto protocol, the system automatically opens the user's preferred email provider, whether Outlook Web, Gmail, or Yahoo Mail, with a pre-filled template containing call details, a summary, notes, and custom variables.
Benefits for Users
The immediate gain is the elimination of manual steps. With a single click, team members can send follow-up emails without switching apps or copying information. This keeps communication flowing smoothly with clients and colleagues while reducing the risk of losing significant details.
According to Nucleus Research, marketing automation drives a 14.5% increase in sales productivity and a 12.2% reduction in marketing overhead.
Benefits for Administrators
For managers, this feature enables the creation of standardized workflows with pre-defined email templates. This ensures that important actions are properly followed up on and that communication records remain traceable.
Available customizable templates include:
- Call action reports
- VIP client follow-ups
- SLA alarm threshold notifications
This standardization improves operational efficiency and strengthens your company's professional image with clients and partners.
3. Active Call Panel for Administrators
Supervising a phone operation requires real-time visibility. The new Active Call Panel was built exactly for this purpose: to give super administrators a complete view of all ongoing calls.
Directly from the PBX management interface, managers can monitor call status, track call progress, and, when necessary, end calls without needing to access the extension client.
This centralized operational control represents a significant advancement for companies handling high call volumes or those needing to ensure compliance with strict SLAs.
Additional Optimizations and New Features
Beyond the three main features, this update brings complementary improvements that enhance overall system reliability.
1. Enhanced Remote Archiving
The PBX backup experience now includes detailed logs showing task execution status, support for playback and download of archived recordings, and new cleanup rules. Storage platform support has also been expanded:
- New: SharePoint and S3-compatible platforms (Wasabi, Impossible Cloud, Backblaze B2)
- Existing: FTP, SFTP, Amazon S3, and Google Cloud Storage
2. Mandatory Single Sign-On
For companies needing to comply with stricter privacy regulations, the PBX now allows administrators to enforce SSO as the only login method.
This feature supports major identity providers, including Microsoft Entra ID (Azure Active Directory), Microsoft Active Directory, Google Workspace, and Red Hat.
3. Swedish Language Support
The system now offers a Swedish interface, expanding reach to Scandinavian markets.
4. New Supported Phone Model
Support has been added for the Gigaset N770 IP PRO, expanding compatible hardware options.
Why Do These Updates Matter?
With an annual growth rate of 17.6%, Cloud PBX has shifted from a trend to an industry standard.
If your company still relies on legacy systems, you're moving against a global wave projected to reach $42.55 billion by 2030, according to NextMSC. This growth reflects businesses seeking solutions that combine flexibility, scalability, and reduced operational expenses.
Every feature presented here, from one-click parking to the monitoring panel, was designed to eliminate daily friction and let your team focus on what truly matters: delivering great service and closing deals.
Transform Your Business Communication
Is your company ready to take advantage of these new features? Our cloud PBX offers plans tailored to the needs of small, medium, and large operations, including businesses with branches across multiple countries.
Explore our Enterprise and Ultimate plans and discover how to modernize your corporate telephony with features that make a real difference in your daily operations.
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